Support Board

Date/Time: Sun, 19 May 2024 20:36:43 +0000

Post From: level 2 market data

[2020-12-28 18:24:30] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31733
You have the wrong exchange activated. Right now you have the Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts. In order to get the Market Depth, you would need to activate the Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts. Note that we cannot give refunds for the exchange fees, as these are paid to the exchanges themselves and they do not give refunds. Also, enabling an exchange will cost you the full amount for the month, regardless of how much time is left (i.e. they are not pro-rated). So if you activated the new exchange today (December 28, 2020), then you will pay $31.20 for the next 3 days and then have to pay again on January 1, 2021. Therefore, we recommend just waiting until January 1, 2021 to start the new data feed. But you will want to "Deactivate" your existing choice in order to set it to not renew at the new month. You will still get the data until January 1, 2021. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing