Support Board

Date/Time: Fri, 03 May 2024 02:39:31 +0000

Post From: Sierra Real Time Data Connection

[2014-02-09 19:34:55] Link To Thread - Link To Post [Go To First Post]
User56540 - Posts: 16
On 2014-02-04 I posted a message, to which I received a response. I have followed the instructions in that response. I am still not able to get the data feed to work. My charts work properly when I am using Barchart data feed service direct from Barchart and they work properly with I select SC Historical Data for the Data/Trade Service Settings, using ESH4 as the symbol. The following is an image of my chart book working properly. http://www.sierrachart.com/image.php?l=1391973162405.png My TD Ameritrade account has over $500 in it. When I switch to TD Ameritrade I get an error message DOWN LOAD FAILED, and on my charts I see SYMBOL NOT FOUND. The following is an image of my chart book after connecting to TD Ameritrade. http://www.sierrachart.com/image.php?l=1391973399429.png I have checked the box Allow Support For Sierra Data Feeds on the Data/Trade Service Settings. It has been 1 week since I signed up for the SC Data feed and I have not been able to get it to work. What do I need to do to get it to work? Thank you Fred