Support Board

Date/Time: Mon, 15 Sep 2025 20:51:48 +0000

Post From: SC data feed lag/frozen

[2020-12-10 15:33:56] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 41825
Follow these instructions to get us the Message Log from the Sub-Instance. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing