Support Board

Date/Time: Fri, 03 May 2024 12:08:06 +0000

Post From: Denali

[2020-12-03 18:00:39] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31334
What we are seeing on our servers with regards to your instances is not making sense. It shows that you actually have 3 separate installations, which would imply that you are manually setting one of these installations to a service setting of DTC - Sub Instance. Given this, it would explain why you are having problems, as you can only connect to the Denali Exchange Data Feed from 2 installations at the same time. Please verify the setup you are using so we can help you set things up properly. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing