Support Board
Date/Time: Mon, 15 Sep 2025 16:44:21 +0000
Post From: No data reception
| [2020-11-09 17:32:32] |
| John - SC Support - Posts: 41813 |
|
Everything on our end is showing that you are setup to receive the EUREX data and you should not be having any problem with that. If you are still having a problem getting data for the EUREX, then follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |