Support Board

Date/Time: Sun, 19 May 2024 16:09:52 +0000

Post From: Orders Hanging, won’t cancel or flatten with v2188

[2020-10-30 20:46:50] Link To Thread - Link To Post [Go To First Post]
User100081 - Posts: 18
Been using SC/Infinity for 10yrs, using Infinity 5.7.03 and upgraded SC from 2159 to 2188 yesterday, having huge problem since upgrading with orders hanging or not getting filled. I use simple bracket orders via chart trade DOM, and when a target is reached and filled, the protective stop order is remaining on the chart DOM and actual chart, hitting “flatten” or “cancel all” doesn’t make it go away, have to reboot Infinity/SC to make it go away. Also, a protective stop order was hit, price kept going right through it for multiple points, multiple times hitting “cancel” and “flatten” did not work, took a large loss. I can’t remember ever not having a protective stop loss order not working at all (obviously we all get slipped a couple of ticks here and there, but not total failure). Infinity said this is a SC issue and not theirs. Should I roll back to v2159? thanks