Support Board
Date/Time: Tue, 04 Nov 2025 08:17:07 +0000
Post From: Sierra freezes on live trade and leaves open position with TT Fix and Sierra data
| [2020-10-15 19:14:55] |
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Precisely what do you mean by this: The platform suddenly froze,
Based upon what exactly happened it was either a performance issue, refer to help topic 30: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often Or a network connectivity issue that you had. and the stops were not server side. Attached Orders are always server-side and cannot be disabled. Unless you are using a client-side managed order type. What was the exact Stop order type you are using?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-15 19:15:45
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