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Date/Time: Thu, 18 Apr 2024 23:22:10 +0000

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Post From: DATA FEED

[2020-09-15 18:37:17] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 30953
Yes, there does appear to be a misunderstanding. The main item is that the Sierra Chart packages do not include Real-Time data for the CME Group or for many other exchanges. Refer to the following for what Real-Time data is included with the packages: Real-Time Data The Delayed Exchange Data Feed, which has the Streaming Delayed Data from the CME Group, that is delayed by 10 minutes and 10 seconds is available to all Sierra Chart customers on Package 3 or Package 5. There is no additional cost for this data. But, we do require that you fill out the Uniform Subscriber Agreement for Delayed Data so that we have it on record and can show it to the CME Group should they require it. Again, this document can be found here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements It looks like you may have received Real-Time data from one of our supported services in the past. But right now, your Data/Trade Service Setting is showing that you are connected to SC Data - All Services, which means that you are not connected to a trading service or other data service. Therefore, if you want to have Real-Time data, then you would need to get this through us, by signing up for the Denali Exchange Data Feed (for the CME Group) or the Sierra Chart Exchange Data Feed for other exchanges (like EUREX). In terms of what you are paying, you have been paying us for the use of Sierra Chart at Package 5 on a quarterly basis. The current cost for this is $97.20. You are also paying $12.00 per month for 1 additional system (which allows you to run Sierra Chart on 3 different computers at the same time). If you would like to make any changes, let us know and we will help you through the process. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing