Support Board

Date/Time: Thu, 02 May 2024 03:13:24 +0000

Post From: Keyboard Shortcuts Not Working after Download of Current Version

[2020-09-11 20:52:35] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31293
There should not be a reason for the Fonts and Keyboard shortcuts to have changed by updating. The most likely scenario is that if someone shared a Chartbook with you, then they can also send their Sierra3.cfg file, which contains the graphics and keyboard settings. In any case, that file does get backed up when there are changes, so go to the \Backups directory under your main Sierra Chart installation and look for the most recent Sierra3.cfg file (note that it will have a number in front of it). Copy it to the main Sierra Chart installation folder and change the name to be Sierra3.cfg - you will need to remove/rename the Sierra3.cfg file that is already there. With regards to downloading historical data, we would need more information on what exactly is happening and what symbol you are trying to view. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing