Support Board

Date/Time: Thu, 02 May 2024 17:27:41 +0000

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[2020-09-11 16:40:28] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31324
The exchange that you have active on the Denali Exchange Data Feed does not include Market Depth data. If you want the same access to symbols and the Market Depth Data, then you would need the exchange named Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts. Note that you currently pay $3.25 for the exchange and this would change to $31.20 per month. Also, be aware that when you enable an exchange, you pay the full price for the rest of the month in which you activate it. So if you were to activate the Full CME Group with Market Depth, then you would pay $31.20 for the rest of September. And finally, be aware that exchange fees are not refundable. So we cannot refund the $3.25 you have already paid, nor can it be applied to the other exchange. These are the rules that have been set by the CME Group. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing