Support Board

Date/Time: Wed, 24 Apr 2024 18:06:35 +0000

Post From: TD ameritrade account

[2014-01-29 19:37:14] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are checking on the refund. If it was not done, it was only an oversight and not intentional. The transaction log does not show the refund was made, and we will see what happened. We see the payment was through PayPal so it should have been refunded to the PayPal account. What we can do is add usage time to the account you have logged into this Support Board with. We have no access to your brokerage account. We have added 20 days of usage time at package 5 to your own Sierra Chart account. You should have a copy of Sierra Chart on your system at C:\SierraChart\SierraChart.exe. Run that copy of Sierra Chart. Log into it using the same Account Name you have used on this Support Board. Update it with Help >> Download Current Version. Set it up to work with TransAct according to the instructions here: https://www.sierrachart.com/index.php?l=doc/TransAct.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing