Support Board
Date/Time: Tue, 16 Sep 2025 11:02:05 +0000
Post From: Adding NYMEX data
| [2020-09-03 15:16:40] |
| John - SC Support - Posts: 41827 |
|
Most likely the reason is what is described in the documentation here: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges But, if you think it may be something else, then we would need to see your Message Log. Follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |