Date/Time: Tue, 16 Aug 2022 21:58:44 +0000
Post From: AMP/TTnet connected with SC feed
Sierra Chart Engineering - Posts: 104220
Apparently you are using the wrong Account Name. You need to use the very same Account Name that you use to log into this Support Board with. Not the one that has been provided by a broker/ trading service.
Restart Sierra Chart and press the Cancel button on the Login window and then you can update the Account Name and Password.
Sierra Chart Support - Engineering Level
Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing