Support Board

Date/Time: Tue, 23 Apr 2024 16:08:39 +0000

Post From: Connection issues running multiple SC installations

[2020-07-16 19:06:59] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
First of all, we need more information to understand what exactly the problem is. Are you running multiple installations, or sub-instances? Second, your connection to the Denali Exchange Data Feed ended on June 30, 2020 and was not renewed since you did not have enough funds in your account to automatically renew. So right now, you would only be receiving the Delayed Streaming Data for the CME Group. Refer to the information here about the delayed data: Delayed Exchange Data Feed Third, your account balance is very negative. You need to add credit as soon as possible: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit Otherwise, we need to disable the services on your account by the end of the day tomorrow. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-16 19:07:30