Support Board

Date/Time: Fri, 03 May 2024 07:03:39 +0000

Post From: Urgent!! No real-time update in my 2nd computer instance after upgrade to v2130

[2020-07-10 15:01:08] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31334
We are sorry, but we do not understand what you have done. What do you mean that you have "added the additional system active till 8/3"? And then what is it that you want a refund for? In order to get the HKFE on a second computer, you will need to have a second Sierra Chart Account that also has the Sierra Chart Exchange Data Feed active on it with the HKFE exchange. We can then discount the cost of that 2nd account by 50%. We will need to know the name of the second account that you create so we can assign the discount to it properly. Why do you need a 3rd and 4th discounted accounts? You had originally posted about the need for 2 computer, so we are also confused on this topic. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing