Support Board

Date/Time: Sun, 28 Apr 2024 06:53:03 +0000

Post From: Customer is not able to run a 2nd instance of Sierra Charts

[2020-07-08 23:44:09] Link To Thread - Link To Post [Go To First Post]
ampjohnny - Posts: 13
They are getting the following error messages within the logs. Error getting address info for download2.sierrachart.com. Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. \| 2020-07-09 09:24:09.517 * Failed to download software update due to an error. Request ID: 1. \| 2020-07-09 09:24:09.517 * The customer is saying it was working fine this morning, were there any recent changes that might be causing this particular issue?