Support Board

Date/Time: Sat, 27 Apr 2024 23:38:05 +0000

Post From: free trial

[2020-07-08 14:43:37] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31159
Thank you for attaching the email. We see what happened. We have a process that checks when new trials are activated to see if the user has already had a trial. In your case, it appears that there was a trial account used previously, but had not used the full 15 days of time. Therefore, 7 days were removed from your trial to account for the previous time used. We have gone ahead and given you back the 7 days of usage time starting from today. Our apologies for the confusion. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing