Support Board

Date/Time: Sat, 04 May 2024 19:11:16 +0000

Post From: Setting Defaults For Studies Randomly Freezes Main Chart Window

[2020-06-27 13:33:55] Link To Thread - Link To Post [Go To First Post]
cmet - Posts: 537
Since all of my defaults were reset on the update, I'm having to redo them. However, after applying the update that introduced the new chart format and the subsequent versions up to 2125 I randomly get freezes when applying defaults to studies using the new "set defaults" button. What happens: -Add new study to chart -Change defaults back to where I had them -Apply study to chart (which works fine) -Hit the Set Defaults button After doing this the Main window for Sierra Chart locks up and I can't change anything in the chart. I can't access the main menu (to get logs) or even the cursor. When I click, I get the default windows audio error that you get if a dialogue box is still open and needs to be closed before continuing - though there are no dialogue boxes to close. All other charts windows seem unaffected and can be accessed. Also when this happens if there is an open program on the desktop behind SC, it pops to the forefront and becomes the active program. The only way to restore access to the main chart window is to kill SC using Task Manager > End Task and restart. This seems to happen randomly so if you're trying to recreate you may have to try with several studies.