Home >> Support Board

Support Board

Date/Time: Mon, 20 May 2024 01:27:32 +0000

How to Post a Message for Support

Post From: Missing intraday stock data using SC Exchange Data Feed with real time U.S. Equities

[2020-06-24 10:44:39] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
I'm not going to dig into this any further. This supposedly is your preferred data feed that you provide and that you claim is the only data feed that you officially support. It's obviously inadequate and I shouldn't have to waste my time testing your data and defending my claims. Yes we understand. But there is a reason why this is the feed that we can only support and we eventually have to phaseout others due to financial cost reasons with what we have to pay for the feed which we get through get Barchart. We will get the data feed working properly for you. We know that we can because based upon some information that Barchart gave us, the data that you think is missing, is available on their data feed. So we just need to figure out why it is not getting sent through and then once we get that resolved it will be fine. We will reimburse you for this month (which we already did), and we can pay for the feed costs next month if you become a Sierra Chart user. We have released US equities odd lot trade support on one of our servers for the Sierra Chart Exchange Data Feed. You will start to see them. If you do not see them, just simply reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-06-24 10:54:18