Support Board

Date/Time: Mon, 29 Apr 2024 02:32:22 +0000

Post From: URGENT - Random Positions Being Auto Entered without My Control - LMAX

[2020-06-24 08:31:11] Link To Thread - Link To Post [Go To First Post]
User513662 - Posts: 90
Hello, This morning on EURUSD with LMAX, my SC chart was randomly showing orders being entered, and I was not entering these orders. However I was later to discover that these were not actually live orders as I logged in and eventually checked on my LMAX client control panel. Prior to knowing this I would then close out the phantom orders from my chart, and then this action would open live positions through LMAX but on my chart it would show the phantom order being closed out and having nothing open (when I actually did). SC and LMAX are out of sync, and it has caused me a bit of concern not actually knowing what was open. As mentioned I had to log into the LMAX portal and manually close everything out. As of this writing I have a phantom order open on EURUSD, but my LMAX client portal is not showing this as being open. So I am going to leave it open on my chart otherwise the flatten and cancel action in SC will open a live position. Can you please advise what you need to investigate this issue? Date Time Of Last Edit: 2020-06-24 08:32:20