Support Board

Date/Time: Sat, 18 May 2024 19:29:39 +0000

Post From: Issue with a custom footprint

[2020-06-17 19:16:59] Link To Thread - Link To Post [Go To First Post]
User590694 - Posts: 6
Dear Support, First the basics: I am using Windows 10 64-bit build 1909 )OS Build 18363.900) My Sierra Chart version is 2123 64-bit (31804M). I have attached images of the custom footprint charts. The issue is this: If you reference 17 June 2020 at around 04:21:40 you will see many 0's on the buy and sell side and some 18's and 64's. These values are incredibly unlikely and in fact are incorrect as I have compared with someone else who is also using the same chart. However, there are others in my trading group, like me, who are seeing the same incorrect values as I am. I have uninstalled and reinstalled Sierra multiple times. I have downloaded the original chartbook from which the chart originally came. I have tried a previous version of Sierra in which it worked for my friend. I have also attached the CORRECT version of the chart on my friend's machine as an image. Update after writing this message: We did find a solution and that was to change the Intraday Data Storage Time Unit to 1 Tick instead of 1 second in Data/Trade Service Settings. Can you please advise as to what may be happening here? Thanks Gary Brewer


Footprint Error.jpg / V - Attached On 2020-06-17 19:15:27 UTC - Size: 308.06 KB - 203 views Footprint Error (DOM Version).jpg / V - Attached On 2020-06-17 19:15:32 UTC - Size: 121.67 KB - 200 views