Support Board

Date/Time: Sun, 05 May 2024 08:58:07 +0000

Post From: just paid to activate account ( was a trial account )_can not activate Denali live data

[2020-06-12 13:28:24] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31362
We are sorry for all the confusion. These are the rules that are set by the CME Group for their data. Since this really is not working out for you, we will be happy to refund the money that you have put towards Package 5 and then refund the total back to your card. We have started an Account Support Ticket for this. You will receive a separate email with the link to that Account Support Ticket. Please respond in that ticket to let us know to issue the refund. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing