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Direct MessagesDate/Time: Sun, 05 May 2024 19:03:53 +0000
Post From: just paid to activate account ( was a trial account )_can not activate Denali live data
| [2020-06-11 17:04:30] |
| User964675 - Posts: 7 |
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Hi, I think there are misunderstandings .. when I first contacted you I read & understood that I could use one month free of live data . Even one single page of Sierra support there are so many different links...there is obviously a misunderstanding because this is not the way I read and understood ".. if it is "complex" for you , imagine for a newbie like me ( and English is not my first language ) ..I just wanted something " simple" to get started...I DID NOT MEAN TO BE RUDE ...the thing is I can't find a broker which allows to trade stocks and futures / options and which belongs to your list of preferred brokers..I also had a look at Kinetics ( don't know if it would be ok to work with Sierra chart, they have a pretty low package for live data at Level 1 : not sure if level 1 is enough to get MP/ footprint chart (please let me know if it would be a viable solution for CME/CBOT products) I am looking into possible / viable options. As for the rest ( package- time extension) I THANK YOU ..and I am sorry for the delayed thank you note as I just logged in to support as I received a mail yesterday saying they were sorry for the delayed answer ...so I logged in and just found out about your note...I did not know about your gesture AGAIN THANK YOU . Again I did not mean to be rude , I just (still) don't understand all of it.. ..I though there was "no condition" attached as I read " so you might ask, how would one begin to practice trading futures using live data before you have a trading account ? In this case what you can do is take advantage of the exchange free trial which gives you up to 30 days with no exchange fees for real time CME data " And I only asked about data feed and did not bother you with tech questions because I knew I had already "solicited" support.. |