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Date/Time: Fri, 01 Mar 2024 20:57:33 +0000



Post From: just paid to activate account ( was a trial account )_can not activate Denali live data

[2020-05-30 08:33:13]
Sierra Chart Engineering - Posts: 104368
We received this email from you below:

First we deserve an apology for you. We have responded to you extensively, at an extensive cost to us in excess of 100 USD. And what you are doing is complaining about CME market data policy. They make things immensely complicated. You need to complain to them. Why do you complain to us about their policy? So you owe us 2 apologies here.


> So it is a big let down for me..in fact using Sierra is turning into a
> stressful experience...I have missed markets moves, spent sleepless
> nights trying to fix things ..
>
Complain to the CME about these kinds of statements. We do not need to hear this from you whether it is true or not. It is totally inappropriate to be telling us this. This is not our problem.



What we can do for you is extend your Sierra Chart account by another 15 days. We have done that. And you also have access to delayed data which is more than efficient for evaluation purposes.

And we have set your account to package 5 to take advantage of the Numbers Bars study. Going forward that will be 36 USD per month.

when my understanding was I could get live Denali data feed free for the first month and even choose to pay for it via Sierra
You can, but of course to take advantage of the CME market data at the nonprofessional fees requires that you have a funded account. For now you can take a trial of one of the 110USD/month CME exchange fees. You can start that next month if you want. And the Denali data feed will be free for the first month excluding exchange fees. But there is a one-month trial of one of the CME fees you can take advantage of.


Even if I send 200$ to AMP trading ..I need to have the account opening approved : takes 3 days and then wire money from Europe..another 10 days ...so in essence my monthly subscription is gone to waste ..

I wished I was told that prior to subscribing....I was told something different that I would be able to use one free month of Denali data feed ...I am not making this up..it is the links you've sent prior to this one ...and considering the amount of stuff to read each time ...

----

On 2020-05-28 21:50, m.sery wrote:
> Hi
>
> I have posted my query through support as instructed .
>
> No reply from support on this topic despite posting it several times .
>
> I quite naively paid for Sierra services that I could not use ..I made
> the payment on Friday 22 nd of May...ahead of bank holiday week end
> ...my charts were blank on Friday..unable to use it..support replied
> at 6pm that I needed to upgrade version..On Monday markets were closed
> for memorial day ..
>
> so in essence I have lost 4 calendar days on my monthly
> subscription...which turned into a week as I still have no live data
> ..despite reading correctly about Denali live data feed...and as
> confirmed in email below.
>
> So it is a big let down for me..in fact using Sierra is turning into a
> stressful experience...I have missed markets moves, spent sleepless
> nights trying to fix things ..
>
> I would appreciate if those days could be "re credited" on my monthly
> subscription ( somonbth not ending on the 22nd of June but at the very
> least on the 26 th of June ) for a start.
>
> Secondly support replied it would be "easier and cheaper" to get a
> trading account to be able to use Denali data feed.
> Firstly this takes time, selecting a broker, having the account
> approved and all the paper work takes about 3-4 days, then wiring
> money from Europe another 8 to 10 days ..and it's already more half
> the month gone when my understanding was I could get live Denali data
> feed free for the first month and even choose to pay for it via Sierra
> ..
>
> Knowing what I had read and been confirmed by email ( as shown below)
> about live data feed for the first month would not be enabled , I
> would have done things differently and choose not to subscribe.
>
> I hope this can be resolved promptly please.
>
> I have no way of enabling Denali data feed and if support refuses to
> assist me I am stuck .In this case I will ask for a refund.And it is
> still a disappointment as I wanted to join a group of traders using
> certain features (footprint) etc..and learn ..
>
> I am hoping this issue can get resolved quickly .

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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Date Time Of Last Edit: 2020-05-30 08:36:47