Support Board

> So it is a big let down for me..in fact using Sierra is turning into a
> stressful experience...I have missed markets moves, spent sleepless
> nights trying to fix things ..
>

when my understanding was I could get live Denali data feed free for the first month and even choose to pay for it via Sierra

Even if I send 200$ to AMP trading ..I need to have the account opening approved : takes 3 days and then wire money from Europe..another 10 days ...so in essence my monthly subscription is gone to waste ..

I wished I was told that prior to subscribing....I was told something different that I would be able to use one free month of Denali data feed ...I am not making this up..it is the links you've sent prior to this one ...and considering the amount of stuff to read each time ...

----

On 2020-05-28 21:50, m.sery wrote:
> Hi
>
> I have posted my query through support as instructed .
>
> No reply from support on this topic despite posting it several times .
>
> I quite naively paid for Sierra services that I could not use ..I made
> the payment on Friday 22 nd of May...ahead of bank holiday week end
> ...my charts were blank on Friday..unable to use it..support replied
> at 6pm that I needed to upgrade version..On Monday markets were closed
> for memorial day ..
>
> so in essence I have lost 4 calendar days on my monthly
> subscription...which turned into a week as I still have no live data
> ..despite reading correctly about Denali live data feed...and as
> confirmed in email below.
>
> So it is a big let down for me..in fact using Sierra is turning into a
> stressful experience...I have missed markets moves, spent sleepless
> nights trying to fix things ..
>
> I would appreciate if those days could be "re credited" on my monthly
> subscription ( somonbth not ending on the 22nd of June but at the very
> least on the 26 th of June ) for a start.
>
> Secondly support replied it would be "easier and cheaper" to get a
> trading account to be able to use Denali data feed.
> Firstly this takes time, selecting a broker, having the account
> approved and all the paper work takes about 3-4 days, then wiring
> money from Europe another 8 to 10 days ..and it's already more half
> the month gone when my understanding was I could get live Denali data
> feed free for the first month and even choose to pay for it via Sierra
> ..
>
> Knowing what I had read and been confirmed by email ( as shown below)
> about live data feed for the first month would not be enabled , I
> would have done things differently and choose not to subscribe.
>
> I hope this can be resolved promptly please.
>
> I have no way of enabling Denali data feed and if support refuses to
> assist me I am stuck .In this case I will ask for a refund.And it is
> still a disappointment as I wanted to join a group of traders using
> certain features (footprint) etc..and learn ..
>
> I am hoping this issue can get resolved quickly .