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Direct MessagesDate/Time: Thu, 25 Apr 2024 08:51:16 +0000
Post From: pricing
| [2014-01-17 06:58:40] |
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Information about Sierra Chart accounts provided by a broker such as AMP, Velocity or TransAct: If you are provided a Sierra Chart account from a broker, that you do not directly pay Sierra Chart for and that you did not directly create through the Sierra Chart website, this account has some limitations and some things to be understood about it. These are explained below. -If you wish to use the Sierra Chart account provided by your broker, make sure you are logged into it by following the instructions here: http://www.sierrachart.com/index.php?l=doc/LoginInstructions.php#DifferentAccountName - For account related help with your broker provided Sierra Chart account, you need to contact your broker for help with it. We do not provide account related support for those accounts. We do provide help with basic features of the software on our Support Board. - You will need to contact your broker for help with connection problems to their trading server from Sierra Chart. - If you want to use other supported Data or Trading services with Sierra Chart, you must have your own directly paid for Sierra Chart account. This is explained in detail here: http://www.sierrachart.com/index.php?l=doc/doc_DirectAccount.html -For any help with using Sierra Chart, contact us on our Support Board: https://www.sierrachart.com/SupportBoard.php (on the board click on "How to Post a Message for Support") -You may find that broker/trading service servers are not available over the weekend. This is common. The trading service server will become available Sunday evening. -You cannot use the Sierra Chart provided data feeds. -You can only run one copy of Sierra Chart at a time using a broker provided Sierra Chart account. -- You do not have to pay anything directly to Sierra Chart if you do not want. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-01-17 07:00:04
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