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Post From: Denali Data Feed not working?

[2020-05-18 03:12:00] Link To Thread - Link To Post [Go To First Post]
jb2294 - Posts: 14
Hello, The problem is, I am not getting any updates on the delayed data for both ES and MES. I can see the data from 10/20 mins ago when I first open the chart, and that's it -- no more data is being shown on the chart/DOM. This never happened during the 15 day trial. It only began when I made the payments for denali. I got the following log: Software version: 2102 64-bit \| 2020-05-17 23:02:34.440 Primary Thread ID: 27232 \| 2020-05-17 23:02:34.440 Usage end date: 2020-06-18 \| 2020-05-17 23:02:34.440 Enabled for: Advanced Features 2. \| 2020-05-17 23:02:34.440 Enabled for: Sierra Chart Historical Data Service. \| 2020-05-17 23:02:34.440 Enabled for: Denali Real-Time Exchange Data Feed. \| 2020-05-17 23:02:34.440 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-05-17 23:02:34.440 Enabled for exchange2: CME \| 2020-05-17 23:02:34.440 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-05-17 23:02:34.440 Current selected Data/Trading service: SC Data - All Services \| 2020-05-17 23:02:34.440 Custom symbol settings values: enabled \| 2020-05-17 23:02:34.440 Chart Update Interval: 10 \| 2020-05-17 23:02:34.440 Intraday Data Storage Time Unit: 0 \| 2020-05-17 23:02:34.440 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2020-05-17 23:02:34.440 2020-05-17 23:02:34 Local computer time \| 2020-05-17 23:02:34.440 2020-05-18 03:02:34 Local computer time in UTC \| 2020-05-17 23:02:34.440 2020-05-17 23:02:34 Local computer time in SC Time Zone \| 2020-05-17 23:02:34.440 2020-05-18 03:00:38 Server time in UTC \| 2020-05-17 23:02:34.440 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2020-05-17 23:02:34.440 Program path: D:\sierracharts\ \| 2020-05-17 23:02:34.440 Data Files path: D:\sierracharts\Data\ \| 2020-05-17 23:02:34.440 OS Version Number: 10.0 \| 2020-05-17 23:02:34.440 Locale Setting: C \| 2020-05-17 23:02:34.440 File >> Disconnect selected. \| 2020-05-17 23:02:51.229 SC Data - All Services \| Disconnected. \| 2020-05-17 23:02:51.231 SC Data - All Services \| Connected to data server. \| 2020-05-17 23:02:57.504 Triggering next historical data download in queue. \| 2020-05-17 23:02:57.504 Triggering next historical data download in queue. \| 2020-05-17 23:02:57.504 Triggering next historical data download in queue. \| 2020-05-17 23:02:57.504 Triggering next historical data download in queue. \| 2020-05-17 23:02:57.504 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. \| 2020-05-17 23:02:57.504 SC Data - All Services \| Starting real-time market data updates for: MESM20. ID: 1 \| 2020-05-17 23:02:57.506 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: MESM20 \| 2020-05-17 23:02:57.506 SC Data - All Services \| Requesting security definition data for: MESM20. ID: 1 \| 2020-05-17 23:02:57.506 Added historical Intraday data request for MESM20 to the queue. \| 2020-05-17 23:02:57.506 Intraday data recording state for symbol MESM20 is set to download 'Pending'. \| 2020-05-17 23:02:57.506 Triggering next historical data download in queue. \| 2020-05-17 23:02:57.506 Delaying start of download for MESM20 \| 2020-05-17 23:02:57.507 SC Data - All Services \| Starting real-time market data updates for: ESM20. ID: 2 \| 2020-05-17 23:02:57.574 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: ESM20 \| 2020-05-17 23:02:57.574 SC Data - All Services \| Requesting security definition data for: ESM20. ID: 2 \| 2020-05-17 23:02:57.574 Added historical Intraday data request for ESM20 to the queue. \| 2020-05-17 23:02:57.574 Intraday data recording state for symbol ESM20 is set to download 'Pending'. \| 2020-05-17 23:02:57.574 Triggering next historical data download in queue. \| 2020-05-17 23:02:57.574 Requesting market depth updates for: MESM20 if supported. \| 2020-05-17 23:03:02.498 Separate subscription for market depth updates not supported. MESM20 \| 2020-05-17 23:03:02.498 HD Request # 3 \| Downloading Intraday chart data for MESM20 to the file MESM20.scid. Service: cme \| 2020-05-17 23:03:02.632 HD Request # 3 \| Download start date-time: 2020-05-17 22:50:56.000 \| 2020-05-17 23:03:02.632 HD Request # 3 \| Using server: exchangehistdata2.sierracharts.com port 10149 \| 2020-05-17 23:03:02.632 Socket (1) \| Creating socket. \| 2020-05-17 23:03:02.633 Socket (1) \| Connecting to IP: 8.18.161.133. \| 2020-05-17 23:03:02.633 HD Request # 3 \| Setting DTC encoding to Binary VLS \| 2020-05-17 23:03:02.699 HD Request # 3 \| Sending historical data logon request message. \| 2020-05-17 23:03:02.699 HD Request # 3 \| Requesting Intraday data. Start date-time: 2020-05-17 22:50:56. Record interval: 0. Symbol: MESM20 \| 2020-05-17 23:03:03.171 HD Request # 3 \| Decompressing data. \| 2020-05-17 23:03:03.204 HD Request # 3 \| Receiving Intraday data for MESM20 starting at 2020-05-17 22:50:56 \| 2020-05-17 23:03:03.204 Socket (1) \| CloseSocket call. \| 2020-05-17 23:03:03.204 Historical data download thread signaled to stop. \| 2020-05-17 23:03:03.205 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2020-05-17 23:03:03.205 HD Request # 3 \| Timestamp of first Intraday data file record written: 2020-05-17 22:51:00 \| 2020-05-17 23:03:03.205 HD Request # 3 \| Received 100 records from 2020-05-17 22:50:56.000 to 2020-05-17 22:52:59.000 (2.0 minutes) and wrote 99 records for MESM20 \| 2020-05-17 23:03:03.205 HD Request # 3 \| Completion time: 1s \| 2020-05-17 23:03:03.208 HD Request # 3 \| Intraday data download complete for MESM20. Unique request ID: 3 \| 2020-05-17 23:03:03.208 Removing historical data download ID 3. \| 2020-05-17 23:03:03.208 Real-time Intraday chart data file updates started for MESM20 \| 2020-05-17 23:03:03.209 Intraday chart data file opened for MESM20 \| 2020-05-17 23:03:03.209 HD Request # 3 \| Enabling Intraday chart updating for symbol. \| 2020-05-17 23:03:03.209 Triggering next historical data download in queue. \| 2020-05-17 23:03:03.209 HD Request # 4 \| Downloading Intraday chart data for ESM20 to the file ESM20.scid. Service: cme \| 2020-05-17 23:03:03.209 HD Request # 4 \| Download start date-time: 2020-05-17 22:50:54.000 \| 2020-05-17 23:03:03.209 HD Request # 4 \| Using server: exchangehistdata1.sierracharts.com port 10150 \| 2020-05-17 23:03:03.209 Socket (2) \| Creating socket. \| 2020-05-17 23:03:03.209 Socket (2) \| Connecting to IP: 8.18.161.135. \| 2020-05-17 23:03:03.209 Socket (1) \| Socket gracefully closed by remote side. \| 2020-05-17 23:03:03.232 Socket (1) \| Closed. \| 2020-05-17 23:03:03.232 HD Request # 4 \| Setting DTC encoding to Binary VLS \| 2020-05-17 23:03:03.274 HD Request # 4 \| Sending historical data logon request message. \| 2020-05-17 23:03:03.274 HD Request # 4 \| Requesting Intraday data. Start date-time: 2020-05-17 22:50:54. Record interval: 0. Symbol: ESM20 \| 2020-05-17 23:03:03.748 HD Request # 4 \| Decompressing data. \| 2020-05-17 23:03:03.779 HD Request # 4 \| Receiving Intraday data for ESM20 starting at 2020-05-17 22:50:54 \| 2020-05-17 23:03:03.779 Socket (2) \| CloseSocket call. \| 2020-05-17 23:03:03.780 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2020-05-17 23:03:03.780 Historical data download thread signaled to stop. \| 2020-05-17 23:03:03.780 HD Request # 4 \| Timestamp of first Intraday data file record written: 2020-05-17 22:51:00 \| 2020-05-17 23:03:03.780 HD Request # 4 \| Received 146 records from 2020-05-17 22:50:54.000 to 2020-05-17 22:53:02.001 (2.1 minutes) and wrote 138 records for ESM20 \| 2020-05-17 23:03:03.780 HD Request # 4 \| Completion time: 0s \| 2020-05-17 23:03:03.784 HD Request # 4 \| Intraday data download complete for ESM20. Unique request ID: 4 \| 2020-05-17 23:03:03.784 Removing historical data download ID 4. \| 2020-05-17 23:03:03.784 Real-time Intraday chart data file updates started for ESM20 \| 2020-05-17 23:03:03.784 Intraday chart data file opened for ESM20 \| 2020-05-17 23:03:03.784 HD Request # 4 \| Enabling Intraday chart updating for symbol. \| 2020-05-17 23:03:03.784 Triggering next historical data download in queue. \| 2020-05-17 23:03:03.784 Socket (2) \| Socket gracefully closed by remote side. \| 2020-05-17 23:03:03.809 Socket (2) \| Closed. \| 2020-05-17 23:03:03.809