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Date/Time: Thu, 28 Mar 2024 19:46:47 +0000



Denali Data Feed not working?

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[2020-05-17 23:16:31]
jb2294 - Posts: 14
Hello,

I have recently made payments for denali data feed for SC Order Routing Service.
I have submitted a Sierra Chart Order Routing Service Trading Account Assignment Request Form to connect to my AMP trading account.

I have noticed that the data is not loading properly in my sierra chart.
What is the cause of this?
Did I miss a step in the data feeding connection process?
Is this because the routing service request form has not been processed?

Thank you, and I hope to hear from you soon.
[2020-05-17 23:46:34]
Sierra Chart Engineering - Posts: 104368
At this time you should be receiving 10 minute delayed data. If not follow these instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Reconnect to the data feed:
File Menu: Procedure to Reconnect to the Data and Trade Servers

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

----

Is this because the routing service request form has not been processed?
This will prevent real-time data for the time being.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-05-18 03:12:00]
jb2294 - Posts: 14
Hello,

The problem is, I am not getting any updates on the delayed data for both ES and MES.
I can see the data from 10/20 mins ago when I first open the chart, and that's it -- no more data is being shown on the chart/DOM.
This never happened during the 15 day trial.
It only began when I made the payments for denali.

I got the following log:

Software version: 2102 64-bit | 2020-05-17 23:02:34.440
Primary Thread ID: 27232 | 2020-05-17 23:02:34.440
Usage end date: 2020-06-18 | 2020-05-17 23:02:34.440
Enabled for: Advanced Features 2. | 2020-05-17 23:02:34.440
Enabled for: Sierra Chart Historical Data Service. | 2020-05-17 23:02:34.440
Enabled for: Denali Real-Time Exchange Data Feed. | 2020-05-17 23:02:34.440
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-05-17 23:02:34.440
Enabled for exchange2: CME | 2020-05-17 23:02:34.440
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-05-17 23:02:34.440
Current selected Data/Trading service: SC Data - All Services | 2020-05-17 23:02:34.440
Custom symbol settings values: enabled | 2020-05-17 23:02:34.440
Chart Update Interval: 10 | 2020-05-17 23:02:34.440
Intraday Data Storage Time Unit: 0 | 2020-05-17 23:02:34.440
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-05-17 23:02:34.440
2020-05-17 23:02:34 Local computer time | 2020-05-17 23:02:34.440
2020-05-18 03:02:34 Local computer time in UTC | 2020-05-17 23:02:34.440
2020-05-17 23:02:34 Local computer time in SC Time Zone | 2020-05-17 23:02:34.440
2020-05-18 03:00:38 Server time in UTC | 2020-05-17 23:02:34.440
Local computer UTC time and Server UTC time difference: 2 seconds. | 2020-05-17 23:02:34.440
Program path: D:\sierracharts\ | 2020-05-17 23:02:34.440
Data Files path: D:\sierracharts\Data\ | 2020-05-17 23:02:34.440
OS Version Number: 10.0 | 2020-05-17 23:02:34.440
Locale Setting: C | 2020-05-17 23:02:34.440

File >> Disconnect selected. | 2020-05-17 23:02:51.229
SC Data - All Services | Disconnected. | 2020-05-17 23:02:51.231

SC Data - All Services | Connected to data server. | 2020-05-17 23:02:57.504
Triggering next historical data download in queue. | 2020-05-17 23:02:57.504
Triggering next historical data download in queue. | 2020-05-17 23:02:57.504
Triggering next historical data download in queue. | 2020-05-17 23:02:57.504
Triggering next historical data download in queue. | 2020-05-17 23:02:57.504
Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2020-05-17 23:02:57.504
SC Data - All Services | Starting real-time market data updates for: MESM20. ID: 1 | 2020-05-17 23:02:57.506
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: MESM20 | 2020-05-17 23:02:57.506
SC Data - All Services | Requesting security definition data for: MESM20. ID: 1 | 2020-05-17 23:02:57.506
Added historical Intraday data request for MESM20 to the queue. | 2020-05-17 23:02:57.506
Intraday data recording state for symbol MESM20 is set to download 'Pending'. | 2020-05-17 23:02:57.506
Triggering next historical data download in queue. | 2020-05-17 23:02:57.506
Delaying start of download for MESM20 | 2020-05-17 23:02:57.507
SC Data - All Services | Starting real-time market data updates for: ESM20. ID: 2 | 2020-05-17 23:02:57.574
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESM20 | 2020-05-17 23:02:57.574
SC Data - All Services | Requesting security definition data for: ESM20. ID: 2 | 2020-05-17 23:02:57.574
Added historical Intraday data request for ESM20 to the queue. | 2020-05-17 23:02:57.574
Intraday data recording state for symbol ESM20 is set to download 'Pending'. | 2020-05-17 23:02:57.574
Triggering next historical data download in queue. | 2020-05-17 23:02:57.574
Requesting market depth updates for: MESM20 if supported. | 2020-05-17 23:03:02.498
Separate subscription for market depth updates not supported. MESM20 | 2020-05-17 23:03:02.498
HD Request # 3 | Downloading Intraday chart data for MESM20 to the file MESM20.scid. Service: cme | 2020-05-17 23:03:02.632
HD Request # 3 | Download start date-time: 2020-05-17 22:50:56.000 | 2020-05-17 23:03:02.632
HD Request # 3 | Using server: exchangehistdata2.sierracharts.com port 10149 | 2020-05-17 23:03:02.632
Socket (1) | Creating socket. | 2020-05-17 23:03:02.633
Socket (1) | Connecting to IP: 8.18.161.133. | 2020-05-17 23:03:02.633
HD Request # 3 | Setting DTC encoding to Binary VLS | 2020-05-17 23:03:02.699
HD Request # 3 | Sending historical data logon request message. | 2020-05-17 23:03:02.699
HD Request # 3 | Requesting Intraday data. Start date-time: 2020-05-17 22:50:56. Record interval: 0. Symbol: MESM20 | 2020-05-17 23:03:03.171
HD Request # 3 | Decompressing data. | 2020-05-17 23:03:03.204
HD Request # 3 | Receiving Intraday data for MESM20 starting at 2020-05-17 22:50:56 | 2020-05-17 23:03:03.204
Socket (1) | CloseSocket call. | 2020-05-17 23:03:03.204
Historical data download thread signaled to stop. | 2020-05-17 23:03:03.205
Socket (1) | Shutdown started. Waiting for graceful close. | 2020-05-17 23:03:03.205
HD Request # 3 | Timestamp of first Intraday data file record written: 2020-05-17 22:51:00 | 2020-05-17 23:03:03.205
HD Request # 3 | Received 100 records from 2020-05-17 22:50:56.000 to 2020-05-17 22:52:59.000 (2.0 minutes) and wrote 99 records for MESM20 | 2020-05-17 23:03:03.205
HD Request # 3 | Completion time: 1s | 2020-05-17 23:03:03.208
HD Request # 3 | Intraday data download complete for MESM20. Unique request ID: 3 | 2020-05-17 23:03:03.208
Removing historical data download ID 3. | 2020-05-17 23:03:03.208
Real-time Intraday chart data file updates started for MESM20 | 2020-05-17 23:03:03.209
Intraday chart data file opened for MESM20 | 2020-05-17 23:03:03.209
HD Request # 3 | Enabling Intraday chart updating for symbol. | 2020-05-17 23:03:03.209

Triggering next historical data download in queue. | 2020-05-17 23:03:03.209
HD Request # 4 | Downloading Intraday chart data for ESM20 to the file ESM20.scid. Service: cme | 2020-05-17 23:03:03.209
HD Request # 4 | Download start date-time: 2020-05-17 22:50:54.000 | 2020-05-17 23:03:03.209
HD Request # 4 | Using server: exchangehistdata1.sierracharts.com port 10150 | 2020-05-17 23:03:03.209
Socket (2) | Creating socket. | 2020-05-17 23:03:03.209
Socket (2) | Connecting to IP: 8.18.161.135. | 2020-05-17 23:03:03.209
Socket (1) | Socket gracefully closed by remote side. | 2020-05-17 23:03:03.232
Socket (1) | Closed. | 2020-05-17 23:03:03.232
HD Request # 4 | Setting DTC encoding to Binary VLS | 2020-05-17 23:03:03.274
HD Request # 4 | Sending historical data logon request message. | 2020-05-17 23:03:03.274
HD Request # 4 | Requesting Intraday data. Start date-time: 2020-05-17 22:50:54. Record interval: 0. Symbol: ESM20 | 2020-05-17 23:03:03.748
HD Request # 4 | Decompressing data. | 2020-05-17 23:03:03.779
HD Request # 4 | Receiving Intraday data for ESM20 starting at 2020-05-17 22:50:54 | 2020-05-17 23:03:03.779
Socket (2) | CloseSocket call. | 2020-05-17 23:03:03.780
Socket (2) | Shutdown started. Waiting for graceful close. | 2020-05-17 23:03:03.780
Historical data download thread signaled to stop. | 2020-05-17 23:03:03.780
HD Request # 4 | Timestamp of first Intraday data file record written: 2020-05-17 22:51:00 | 2020-05-17 23:03:03.780
HD Request # 4 | Received 146 records from 2020-05-17 22:50:54.000 to 2020-05-17 22:53:02.001 (2.1 minutes) and wrote 138 records for ESM20 | 2020-05-17 23:03:03.780
HD Request # 4 | Completion time: 0s | 2020-05-17 23:03:03.784
HD Request # 4 | Intraday data download complete for ESM20. Unique request ID: 4 | 2020-05-17 23:03:03.784
Removing historical data download ID 4. | 2020-05-17 23:03:03.784
Real-time Intraday chart data file updates started for ESM20 | 2020-05-17 23:03:03.784
Intraday chart data file opened for ESM20 | 2020-05-17 23:03:03.784
HD Request # 4 | Enabling Intraday chart updating for symbol. | 2020-05-17 23:03:03.784

Triggering next historical data download in queue. | 2020-05-17 23:03:03.784
Socket (2) | Socket gracefully closed by remote side. | 2020-05-17 23:03:03.809
Socket (2) | Closed. | 2020-05-17 23:03:03.809
[2020-05-18 03:48:46]
Sierra Chart Engineering - Posts: 104368
We are looking into this issue now.

To start getting the delayed data , uncheck Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds and reconnect to the data feed:
File Menu: Procedure to Reconnect to the Data and Trade Servers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-05-18 03:49:05
[2020-05-18 03:58:07]
jb2294 - Posts: 14
I have done as instructed, and I can now see the delayed data for now.

Thank you for taking the time to help me out. I appreciate it greatly.
[2020-05-18 05:50:17]
Sierra Chart Engineering - Posts: 104368
The next step will be the trading account assignment and that will happen in the morning.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2020-05-18 13:14:59]
jb2294 - Posts: 14
Okay. I will be waiting for a response from either SC or AMP regarding the account assignment.
[2020-05-18 17:18:57]
Sierra Chart Engineering - Posts: 104368
This trading account assignment is now complete. You will be able to receive the real-time data now. Enable Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds and reconnect to the data feed.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2020-05-18 17:20:33

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