Support Board

Date/Time: Sat, 18 May 2024 18:04:55 +0000

Post From: Why I am asked for recharge when balance is there?

[2020-05-15 15:52:36] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31704
You received that message because you were set to renew for Package 5 for 12 months. As such, the amount to be deducted is $302.40 USD. At this time, your Usage Time has ended as there was not enough funds to renew as of May 12, 2020. You can either add funds to your account and continue with this same package or you can change the timeframe and/or package level. You can add funds to your account here: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit And you can renew your service here and change the number of months for the Usage Time purchase: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#AvailableServices For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-15 19:33:18