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Date/Time: Mon, 29 Apr 2024 14:07:22 +0000



Post From: FREQUENT disconnections - beginning to become untradeable

[2020-05-11 23:40:24]
MitchandSoph - Posts: 32
Thanks guys, please see below:

Software version: 2092 64-bit | 2020-05-11 18:36:24.645
Primary Thread ID: 12380 | 2020-05-11 18:36:24.645
Usage end date: 2020-05-23 | 2020-05-11 18:36:24.645
Enabled for: Advanced Features 2. | 2020-05-11 18:36:24.645
Enabled for: Sierra Chart Historical Data Service. | 2020-05-11 18:36:24.645
Enabled for: Denali Real-Time Exchange Data Feed. | 2020-05-11 18:36:24.645
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-05-11 18:36:24.645
Enabled for exchange2: CME (Trading Account Required) | 2020-05-11 18:36:24.645
Enabled for exchange2: CBOT (Trading Account Required) | 2020-05-11 18:36:24.645
Enabled for exchange2: COMEX (Trading Account Required) | 2020-05-11 18:36:24.645
Enabled for exchange2: NYMEX (Trading Account Required) | 2020-05-11 18:36:24.645
Allow Support for Sierra Chart Data Feeds is enabled. | 2020-05-11 18:36:24.645
Current selected Data/Trading service: CQG WebAPI | 2020-05-11 18:36:24.645
Custom symbol settings values: disabled | 2020-05-11 18:36:24.645
Chart Update Interval: 10 | 2020-05-11 18:36:24.645
Intraday Data Storage Time Unit: 0 | 2020-05-11 18:36:24.645
Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-05-11 18:36:24.645
2020-05-12 11:36:24 Local computer time | 2020-05-11 18:36:24.645
2020-05-11 23:36:24 Local computer time in UTC | 2020-05-11 18:36:24.645
2020-05-11 18:36:24 Local computer time in SC Time Zone | 2020-05-11 18:36:24.645
2020-05-11 21:58:52 Server time in UTC | 2020-05-11 18:36:24.645
Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-05-11 18:36:24.645
Program path: C:\SierraChart\ | 2020-05-11 18:36:24.645
Data Files path: C:\SierraChart\Data\ | 2020-05-11 18:36:24.645
OS Version Number: 10.0 | 2020-05-11 18:36:24.645
Locale Setting: C | 2020-05-11 18:36:24.645
DLLs: Convergent.dll, Convergent_64.dll, sst_AutoTradingOnSignal.dll, sst_AutoTradingOnSignal_64.dll, sst_FreeBundle.dll, sst_FreeBundle_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-05-11 18:36:24.647

SC Data - All Services | There has been no activity on the network socket for 40 seconds. Will reconnect. | 2020-05-11 18:39:09.594
DTC Client socket (1) | CloseSocket call. | 2020-05-11 18:39:09.595
SC Data - All Services | Disconnected from the server. | 2020-05-11 18:39:09.595
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2020-05-11 18:39:09.595
DTC Client socket (1) | Write in progress. Shutdown being delayed. | 2020-05-11 18:39:09.595
SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 443 | 2020-05-11 18:39:11.596
DTC Client socket (3) | Creating socket. | 2020-05-11 18:39:11.597
DTC Client socket (3) | Connecting to IP: 216.1.90.129. | 2020-05-11 18:39:11.597
SC Data - All Services | Connected to server. | 2020-05-11 18:39:11.777
SC Data - All Services | Starting socket receive thread. | 2020-05-11 18:39:11.777
SC Data - All Services | Sending encoding request to server: Binary VLS | 2020-05-11 18:39:11.777
SC Data - All Services | Setting DTC encoding to Binary VLS | 2020-05-11 18:39:11.982
SC Data - All Services | Sending logon request message. | 2020-05-11 18:39:11.982
SC Data - All Services | Received logon response. | 2020-05-11 18:39:12.759
SC Data - All Services | Server Name: SC Realtime Server. | 2020-05-11 18:39:12.759
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2020-05-11 18:39:12.759
SC Data - All Services | Successfully connected. | 2020-05-11 18:39:12.759
SC Data - All Services | Trading is not supported. | 2020-05-11 18:39:12.759
SC Data - All Services | Restarting real-time data updates for symbol: F.US.BP6M20 -> 6BM20 | 2020-05-11 18:39:12.759
SC Data - All Services | Restarting real-time data updates for symbol: F.US.CA6M20 -> 6CM20 | 2020-05-11 18:39:12.759
SC Data - All Services | Restarting real-time data updates for symbol: F.US.CLEM20 -> CLM20 | 2020-05-11 18:39:12.759
Using SC exchange feed2. Symbol: F.US.DA6?## | 2020-05-11 18:39:12.759
Added historical Intraday data request for F.US.DA6M20 to the queue. | 2020-05-11 18:39:12.759
Intraday data recording state for symbol F.US.DA6M20 is set to download 'Pending'. | 2020-05-11 18:39:12.759
Triggering next historical data download in queue. | 2020-05-11 18:39:12.759
SC Data - All Services | Restarting real-time data updates for symbol: F.US.DA6M20 -> 6AM20 | 2020-05-11 18:39:12.759
SC Data - All Services | Restarting real-time data updates for symbol: F.US.ENQM20 -> NQM20 | 2020-05-11 18:39:12.759
Using SC exchange feed2. Symbol: F.US.EP?## | 2020-05-11 18:39:12.759
Added historical Intraday data request for F.US.EPM20 to the queue. | 2020-05-11 18:39:12.759
Intraday data recording state for symbol F.US.EPM20 is set to download 'Pending'. | 2020-05-11 18:39:12.759
SC Data - All Services | Restarting real-time data updates for symbol: F.US.EPM20 -> ESM20 | 2020-05-11 18:39:12.759
SC Data - All Services | Restarting real-time data updates for symbol: F.US.EU6M20 -> 6EM20 | 2020-05-11 18:39:12.759
SC Data - All Services | Restarting real-time data updates for symbol: F.US.GCEM20 -> GCM20 | 2020-05-11 18:39:12.759
SC Data - All Services | Restarting real-time data updates for symbol: F.US.JY6M20 -> 6JM20 | 2020-05-11 18:39:12.759
Using SC exchange feed2. Symbol: F.US.M6A?## | 2020-05-11 18:39:12.765
Added historical Intraday data request for F.US.M6AM20 to the queue. | 2020-05-11 18:39:12.765
Intraday data recording state for symbol F.US.M6AM20 is set to download 'Pending'. | 2020-05-11 18:39:12.765
SC Data - All Services | Restarting real-time data updates for symbol: F.US.M6AM20 -> M6AM20 | 2020-05-11 18:39:12.765
SC Data - All Services | Restarting real-time data updates for symbol: F.US.NE6M20 -> 6NM20 | 2020-05-11 18:39:12.765
SC Data - All Services | Restarting real-time data updates for symbol: F.US.NQMM20 -> QMM20 | 2020-05-11 18:39:12.765
SC Data - All Services | Restarting real-time data updates for symbol: F.US.RTYM20 -> RTYM20 | 2020-05-11 18:39:12.765
SC Data - All Services | Restarting real-time data updates for symbol: F.US.TUAM20 -> ZTM20 | 2020-05-11 18:39:12.765
SC Data - All Services | Restarting real-time data updates for symbol: F.US.TYAM20 -> ZNM20 | 2020-05-11 18:39:12.765
SC Data - All Services | Restarting real-time data updates for symbol: F.US.USAM20 -> ZBM20 | 2020-05-11 18:39:12.765
HD Request # 130 | Downloading Intraday chart data for F.US.DA6M20 to the file F.US.DA6M20.scid. Service: cme | 2020-05-11 18:39:12.766
HD Request # 130 | Download start date-time: 2020-05-11 18:38:00.000 | 2020-05-11 18:39:12.766
HD Request # 130 | Using server: ds21.sierracharts.com port 10150 | 2020-05-11 18:39:12.766
Socket (4) | Creating socket. | 2020-05-11 18:39:12.766
Socket (4) | Connecting to IP: 216.1.90.129. | 2020-05-11 18:39:12.766
SC Data - All Services | Received security definition for symbol F.US.BP6M20 | 2020-05-11 18:39:12.948
SC Data - All Services | Received security definition for symbol F.US.CA6M20 | 2020-05-11 18:39:12.948
SC Data - All Services | Received security definition for symbol F.US.CLEM20 | 2020-05-11 18:39:12.948
SC Data - All Services | Received security definition for symbol F.US.DA6M20 | 2020-05-11 18:39:12.948
SC Data - All Services | Received security definition for symbol F.US.ENQM20 | 2020-05-11 18:39:12.948
SC Data - All Services | Received security definition for symbol F.US.EPM20 | 2020-05-11 18:39:12.948
SC Data - All Services | Received security definition for symbol F.US.EU6M20 | 2020-05-11 18:39:12.948
SC Data - All Services | Received security definition for symbol F.US.GCEM20 | 2020-05-11 18:39:12.948
SC Data - All Services | Received security definition for symbol F.US.JY6M20 | 2020-05-11 18:39:12.948
SC Data - All Services | Received security definition for symbol F.US.M6AM20 | 2020-05-11 18:39:12.948
SC Data - All Services | Received security definition for symbol F.US.NE6M20 | 2020-05-11 18:39:13.013
SC Data - All Services | Received security definition for symbol F.US.NQMM20 | 2020-05-11 18:39:13.013
SC Data - All Services | Received security definition for symbol F.US.RTYM20 | 2020-05-11 18:39:13.013
SC Data - All Services | Received security definition for symbol F.US.TUAM20 | 2020-05-11 18:39:13.013
SC Data - All Services | Received security definition for symbol F.US.TYAM20 | 2020-05-11 18:39:13.013
SC Data - All Services | Received security definition for symbol F.US.USAM20 | 2020-05-11 18:39:13.013
HD Request # 130 | Setting DTC encoding to Binary VLS | 2020-05-11 18:39:13.124
HD Request # 130 | Sending historical data logon request message. | 2020-05-11 18:39:13.124
DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-05-11 18:39:13.607 *
DTC Client socket (1) | Write has completed. Shutdown being performed. | 2020-05-11 18:39:13.607
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2020-05-11 18:39:13.607
DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-05-11 18:39:13.607
DTC Client socket (1) | Closed. | 2020-05-11 18:39:13.607
HD Request # 130 | Requesting Intraday data. Start date-time: 2020-05-11 18:38:00. Record interval: 0. Symbol: 6AM20 | 2020-05-11 18:39:13.764
HD Request # 130 | Decompressing data. | 2020-05-11 18:39:13.941
HD Request # 130 | Receiving Intraday data for F.US.DA6M20 starting at 2020-05-11 18:38:00 | 2020-05-11 18:39:13.941
Socket (4) | CloseSocket call. | 2020-05-11 18:39:13.942
Socket (4) | Shutdown started. Waiting for graceful close. | 2020-05-11 18:39:13.942
Historical data download thread signaled to stop. | 2020-05-11 18:39:13.942
HD Request # 130 | Timestamp of first Intraday data file record written: 2020-05-11 18:38:34 | 2020-05-11 18:39:13.942
HD Request # 130 | Received 18 records from 2020-05-11 18:38:00.000 to 2020-05-11 18:39:02.000 (62.0 seconds) and wrote 17 records for F.US.DA6M20 | 2020-05-11 18:39:13.942
HD Request # 130 | Completion time: 0s | 2020-05-11 18:39:13.949
HD Request # 130 | Intraday data download complete for F.US.DA6M20. Unique request ID: 130 | 2020-05-11 18:39:13.949
Removing historical data download ID 130. | 2020-05-11 18:39:13.949
Real-time Intraday chart data file updates started for F.US.DA6M20 | 2020-05-11 18:39:13.949
Intraday chart data file opened for F.US.DA6M20 | 2020-05-11 18:39:13.949
HD Request # 130 | Enabling Intraday chart updating for symbol. | 2020-05-11 18:39:13.949

Triggering next historical data download in queue. | 2020-05-11 18:39:13.949
HD Request # 131 | Downloading Intraday chart data for F.US.EPM20 to the file F.US.EPM20.scid. Service: cme | 2020-05-11 18:39:13.949
HD Request # 131 | Download start date-time: 2020-05-11 18:38:20.000 | 2020-05-11 18:39:13.949
HD Request # 131 | Using server: ds23.sierracharts.com port 10149 | 2020-05-11 18:39:13.949
Socket (1) | Creating socket. | 2020-05-11 18:39:13.949
Socket (1) | Connecting to IP: 216.1.90.130. | 2020-05-11 18:39:13.949
F.US.EPM20[M] Point & Figure 1-12 #3 | Study: MasterLevels | Making HTTP request. | 2020-05-11 18:39:14.036
F.US.EPM20[M] Point & Figure 1-12 #3 | Study: StalkZones | Making HTTP request. | 2020-05-11 18:39:14.036
Socket (4) | Socket gracefully closed by remote side. | 2020-05-11 18:39:14.123
Socket (4) | Closed. | 2020-05-11 18:39:14.123
HD Request # 131 | Setting DTC encoding to Binary VLS | 2020-05-11 18:39:14.339
HD Request # 131 | Sending historical data logon request message. | 2020-05-11 18:39:14.339
HD Request # 131 | Requesting Intraday data. Start date-time: 2020-05-11 18:38:20. Record interval: 0. Symbol: ESM20 | 2020-05-11 18:39:14.982
HD Request # 131 | Decompressing data. | 2020-05-11 18:39:15.173
HD Request # 131 | Receiving Intraday data for F.US.EPM20 starting at 2020-05-11 18:38:20 | 2020-05-11 18:39:15.173
Socket (1) | CloseSocket call. | 2020-05-11 18:39:15.173
Socket (1) | Shutdown started. Waiting for graceful close. | 2020-05-11 18:39:15.173
Historical data download thread signaled to stop. | 2020-05-11 18:39:15.173
HD Request # 131 | Timestamp of first Intraday data file record written: 2020-05-11 18:38:21 | 2020-05-11 18:39:15.173
HD Request # 131 | Received 229 records from 2020-05-11 18:38:20.000 to 2020-05-11 18:39:11.000 (51.0 seconds) and wrote 223 records for F.US.EPM20 | 2020-05-11 18:39:15.174
Added 2 Time and Sales records to Intraday data file for F.US.EPM20 after download. | 2020-05-11 18:39:15.180
HD Request # 131 | Completion time: 2s | 2020-05-11 18:39:15.185
HD Request # 131 | Intraday data download complete for F.US.EPM20. Unique request ID: 131 | 2020-05-11 18:39:15.185
Removing historical data download ID 131. | 2020-05-11 18:39:15.185
Real-time Intraday chart data file updates started for F.US.EPM20 | 2020-05-11 18:39:15.185
Intraday chart data file opened for F.US.EPM20 | 2020-05-11 18:39:15.185
HD Request # 131 | Enabling Intraday chart updating for symbol. | 2020-05-11 18:39:15.185

Triggering next historical data download in queue. | 2020-05-11 18:39:15.185
HD Request # 132 | Downloading Intraday chart data for F.US.M6AM20 to the file F.US.M6AM20.scid. Service: cme | 2020-05-11 18:39:15.185
HD Request # 132 | Download start date-time: 2020-05-11 18:37:51.000 | 2020-05-11 18:39:15.186
HD Request # 132 | Using server: ds21.sierracharts.com port 10150 | 2020-05-11 18:39:15.186
Socket (4) | Creating socket. | 2020-05-11 18:39:15.186
Socket (4) | Connecting to IP: 216.1.90.129. | 2020-05-11 18:39:15.186
Socket (1) | Socket gracefully closed by remote side. | 2020-05-11 18:39:15.371
Socket (1) | Closed. | 2020-05-11 18:39:15.371
HD Request # 132 | Setting DTC encoding to Binary VLS | 2020-05-11 18:39:15.547
HD Request # 132 | Sending historical data logon request message. | 2020-05-11 18:39:15.547
HD Request # 132 | Requesting Intraday data. Start date-time: 2020-05-11 18:37:51. Record interval: 0. Symbol: M6AM20 | 2020-05-11 18:39:15.725
HD Request # 132 | Decompressing data. | 2020-05-11 18:39:15.900
HD Request # 132 | Receiving Intraday data for F.US.M6AM20 starting at 2020-05-11 18:37:51 | 2020-05-11 18:39:15.901
Socket (4) | CloseSocket call. | 2020-05-11 18:39:15.901
Socket (4) | Shutdown started. Waiting for graceful close. | 2020-05-11 18:39:15.901
Historical data download thread signaled to stop. | 2020-05-11 18:39:15.901
HD Request # 132 | Timestamp of first Intraday data file record written: 2020-05-11 18:38:42 | 2020-05-11 18:39:15.901
HD Request # 132 | Received 2 records from 2020-05-11 18:37:51.000 to 2020-05-11 18:38:42.000 (51.0 seconds) and wrote 1 record for F.US.M6AM20 | 2020-05-11 18:39:15.902
HD Request # 132 | Completion time: 0s | 2020-05-11 18:39:15.908
HD Request # 132 | Intraday data download complete for F.US.M6AM20. Unique request ID: 132 | 2020-05-11 18:39:15.908
Removing historical data download ID 132. | 2020-05-11 18:39:15.908
Real-time Intraday chart data file updates started for F.US.M6AM20 | 2020-05-11 18:39:15.908
Intraday chart data file opened for F.US.M6AM20 | 2020-05-11 18:39:15.908
HD Request # 132 | Enabling Intraday chart updating for symbol. | 2020-05-11 18:39:15.908

Triggering next historical data download in queue. | 2020-05-11 18:39:15.908
Socket (4) | Socket gracefully closed by remote side. | 2020-05-11 18:39:16.081
Socket (4) | Closed. | 2020-05-11 18:39:16.081
F.US.EPM20[M] Point & Figure 1-12 #3 | Study: MasterLevels | Making HTTP request. | 2020-05-11 18:39:16.222
F.US.EPM20[M] Point & Figure 1-12 #3 | Study: StalkZones | Making HTTP request. | 2020-05-11 18:39:16.325
Opened cached Intraday file: C:\SierraChart\Data\F.US.EPM20.scid. Thread ID: 4912 | 2020-05-11 18:39:17.094
Date Time Of Last Edit: 2020-05-11 23:50:25