Support Board

Date/Time: Fri, 26 Apr 2024 04:12:28 +0000

Post From: Sierra Chart Order Routing Service (Denali)

[2020-05-11 14:19:32] Link To Thread - Link To Post [Go To First Post]
User821593 - Posts: 4
I recently switched from Rithmic to Denali due to constant data interruptions with Rithmic. I reached out to SC Support and was informed to switch to Denali Datafeed under the assumption that the service was superior. After roughly 2 weeks of using Denali (saying this nicely) there is not much of a difference from my issues with Rithmic. Only perk is that instead of the data disconnecting and being interrupted, it just lags very frequently. If a large influx of of volume begins to enter the market, the data will freeze. Thanks to the delayed data timer in the top of the chart window I've been able to keep better track of this recently. It was a major issue for me last week when it froze as I was about to place a trade. Today I am experiencing the same issue with even more frequency today. Usually when it lags after about 20-30 of delaying it will catch up, but today that is not the case 2 - 4 Minutes of delayed data today. I have had to revert back to my tactics with Rithmic and manuallly disconnect my datafeed and reconnect at times in order to begin receiving Real-Time Data.