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Date/Time: Sun, 19 May 2024 15:32:40 +0000



Post From: data not downloading from SC server

[2020-05-11 06:42:07]
Sierra Chart Engineering - Posts: 104368
We do not accept videos:
Support Board Posting Information: Do Not Post Videos Unless Requested!

We only looked at the video for a few seconds and got reaffirmed as to why we do not accept those.

Go to a chart that has a problem and follow the instructions below:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

After about a minute provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing