Support Board

Date/Time: Sun, 19 May 2024 03:16:23 +0000

Post From: LMAX Frequent Data Disconnections

[2020-05-01 04:09:26] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There certainly is a connectivity problem somewhere. We are looking to set up infrastructure in the Asia-Pacific region which can help with this. We did talk today with service providers related to this and we were told that Thailand does not have the best connectivity internationally. So while your Internet connection may be okay, when connecting internationally there can be a problem. So as we expand our infrastructure in Asia-Pacific, and also the Western US, and make these options available for order routing and market data, there might be some improvement but it is hard to say in your case. Please check back with us in about 60 days regarding this. The connection for market statistics and FX indexes is different than the market data for LMAX. These come from different servers. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-01 04:12:07