Support Board

Date/Time: Mon, 29 Apr 2024 12:50:09 +0000

Post From: FREQUENT disconnections - beginning to become untradeable

[2020-04-29 23:02:53] Link To Thread - Link To Post [Go To First Post]
MitchandSoph - Posts: 32
Hi team, I am executing with Tradovate (CQG) via Sierra Chart. I'm getting constant disconnections where the price feed will freeze for a while, then spring back to life and reconnect 20-30 seconds later. I've lost money because of it and it is becoming so bad that I need to consider whether I can keep using Sierra... which would be a shame as I love it and m only just starting to get the hang of the spreadsheets etc. I asked Tradovate if they could shed light on this given I see it has been identified as a CQG related problem, but no dice. Said it is entirely a Sierra issue. I see in prior posts this is said to be a CQG issue... having said that, the price feed is unaffected in the Tradovate platform... no disconnections there... it is just in Sierra. Any ideas to fix this would be greatly appreciated... let me know what information you need to investigate. Thanks in advance. Cheers, Mitch