Support Board
Date/Time: Fri, 04 Jul 2025 09:58:28 +0000
Post From: Reset password rejected at Login
| [2020-04-24 15:58:02] |
| User913133 - Posts: 3 |
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Having a problem here. I switched from a free SC platform through Amp earlier this month, and I paid for the Package 3 plaform for three months. This was billed to my credit card on April 3. However, today I attempted to setup SC with Interactive Brokers, and when setting up the Data/Trade service, I saw that it said "Not enabled on package". I then checked in Account Control, and it said I was on an "Evaluate Advanced Package" status. But again, I paid for a standard #3 package. I know that the login info to SC stayed the same as before with the free subscription through Amp, so that could be the problem. I'm listed with two account names, and I paid for the subscription under my own name, so I'm thinking I should probably login with that, though I was assigned the same login credentials as the free Amp service after making payment. Please advise on how to proceed. |