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How to Post a Message for Support

Post From: CTS T4

[2013-04-17 23:04:46] Link To Thread - Link To Post [Go To First Post]
Scott Perry - Posts: 17
Ok I updated to the compatible version, by selecting Help >> Download Prerelease. The following is from the Message Log: Software version: 965 \| 2013-04-17 18:00:07 Current Service Package: 3 \| 2013-04-17 18:00:07 Usage end date: 2013-05-18 \| 2013-04-17 18:00:07 Sierra Chart Historical Data Service is included. \| 2013-04-17 18:00:07 Active service: CTS T4 \| 2013-04-17 18:00:07 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2013-04-17 18:00:07 2013-04-17 18:00:07 Local computer clock time \| 2013-04-17 18:00:07 2013-04-17 23:00:07 GMT time \| 2013-04-17 18:00:07 2013-04-17 18:00:07 Time zone adjusted time \| 2013-04-17 18:00:07 Time difference to server time: 0 seconds. \| 2013-04-17 18:00:07 Program path: C:\SierraChart\ \| 2013-04-17 18:00:07 Data Files path: C:\SierraChart\Data\ \| 2013-04-17 18:00:07 OS Version Number: 5.1 \| 2013-04-17 18:00:07 Connecting to CTS T4 Live server. \| 2013-04-17 18:00:14 CTS T4 Service: Error connecting to CTS T4. Exception message: Error getting server config details. \| 2013-04-17 18:00:50 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. \| 2013-04-17 18:00:50 To prevent further connection attempts, select File >> Disconnect. \| 2013-04-17 18:00:50 Disconnected from CTS T4. \| 2013-04-17 18:00:50 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. \| 2013-04-17 18:00:50 Connecting to CTS T4 Live server. \| 2013-04-17 18:00:55 CTS T4 Service: Error connecting to CTS T4. Exception message: Error getting server config details. \| 2013-04-17 18:01:26 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. \| 2013-04-17 18:01:26 To prevent further connection attempts, select File >> Disconnect. \| 2013-04-17 18:01:26 Disconnected from CTS T4. \| 2013-04-17 18:01:26 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. \| 2013-04-17 18:01:26 Connecting to CTS T4 Live server. \| 2013-04-17 18:01:31 CTS T4 Service: Error connecting to CTS T4. Exception message: Error getting server config details. \| 2013-04-17 18:02:01 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. \| 2013-04-17 18:02:01 To prevent further connection attempts, select File >> Disconnect. \| 2013-04-17 18:02:01