Support Board

Date/Time: Mon, 13 May 2024 11:08:39 +0000

Post From: Problem with the orders!

[2020-04-14 19:11:51] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We would have to examine this in more detail to be completely clear with what has happened, but it appears as though there has been a problem with the Position reporting from FXCM. We have reset the FIX connection to FXCM. After that, we did see two Positions on your account, which then cleared. They were reporting nonzero Position quantities, now those symbols have no positions. Check with FXCM to see what positions you currently have. So really what you were seeing was incorrect Position reporting due to an issue on the FXCM side. Not that there were any unexpected orders being sent. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-14 20:11:02