Support Board

Date/Time: Mon, 13 May 2024 01:21:50 +0000

Post From: Problem with the orders!

[2020-04-14 17:57:22] Link To Thread - Link To Post [Go To First Post]
User744934 - Posts: 6
Hello, today at 14 th April 2020 Sierra charts has a problem with the orders, it actually triggered orders on my account by itself! When i click to flatten the trade it just opens a new order on FXCM account (which is my broker) for example now i can see an order on USDJPY CFD which is a sell and if i click to flat it a new order will appear on my FXCM account. Now that the order is live my FXCM account is flat and there is no increase or decrease of the account profit or loss. Can you please fix this and explain why it happens? I didn't make any change, it was working properly until today. This also cost me about 20 Eur from my live FXCM account as it just used the child orders as main ones!