Support Board

Date/Time: Sat, 11 May 2024 18:27:57 +0000

Post From: Sierra on Rithmic

[2020-04-14 12:47:34] Link To Thread - Link To Post [Go To First Post]
User693565 - Posts: 4
Dear Sierra support, I have been hearing that Sierra will not be continuing support for Rithmic. Does that mean even the change required in the way to connect to R-Trader Pro will not be provided before May 1st? Even though I feel its a shame for a big chunk of people to be unable to use Sierra, I will have to accept your decision should you choose to not make the changes. I have purchased an annual version of Sierra in Feb 2020. What happens to the remaining months. Will I get refunded for the remaining days/months because I will be unable to use the software because you opted to not provide support for a product that I use? Please let me know what your solution will be in this matter. Thanks. I have been respectful towards you and hoping for the same towards me.