Support Board
Date/Time: Tue, 16 Sep 2025 21:34:18 +0000
Post From: Unable to access CME data after renewal
| [2020-04-01 14:44:06] |
| User736519 - Posts: 26 |
|
Renewed sierra chart annual subscription as well sierrachart data feed. Not able to access to real time CME data. NOthing changed on my side. Just disconnected/reconnected. It was working fine last night. Getting this message. Not find the option to renew CME data feed in the available services. Requesting market depth updates for: F.US.CLEK20 if supported. | 2020-04-01 10:30:02.248 CQG WebAPI | Requesting market data including full depth for F.US.CLEK20 | 2020-04-01 10:30:02.248 CQG WebAPI | Market data subscription for F.US.CLEK20 was unsuccessful. Text: Real-time data for instrument F.US.CLE (corresponding to ID = 1) are not allowed. | 2020-04-01 10:30:03.278 Symbol Error - F.US.CLEK20 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.CLE (corresponding to ID = 1) are not allowed. | 2020-04-01 10:30:03.278 HD Request # 12 | Downloading Intraday chart data for NISS-SP to the file NISS-SP.scid. Service: statscalc | 2020-04-01 10:30:04.901 HD Request # 12 | Download start date-time: 2020-04-01 10:29:52.000 | 2020-04-01 10:30:04.902 HD Request # 12 | Using server: ds3.sierracharts.com port 10150 | 2020-04-01 10:30:04.902 |