Support Board
Date/Time: Sat, 20 Dec 2025 07:21:21 +0000
Post From: Suddenly disconnected and can't connect anymore
| [2020-03-16 10:16:57] |
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Your account is fine. Sounds like it might be a firewall issue. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to data feed with File >> Connect to Data Feed. After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |