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Date/Time: Thu, 28 Mar 2024 13:00:55 +0000



Post From: Infinity Transact Data Feed Persistent Issues

[2020-03-03 02:41:29]
Sierra Chart Engineering - Posts: 104368
We really would recommend that you diversify and begin to utilize other clearing firms in addition.

When you say you believe the issues are being forcefully created. By whom? Certainly not us. How would we go about doing that? So somehow we are employing some technique to cause the data feed to stop and to lag.

Even though we don't prefer Interactive Brokers or CQG, users do not report problems with those with lagging data or similar problems. We always do our very best with every service to ensure the integration is efficient and bug free, and properly done.

A lot of work went into the recent integration to transact to the websocket services. And those underwent a lot of careful testing and revisions, especially on the trading side to make sure they work properly.

And transact has provided us two performance improvements in the last couple of weeks to us to implement with their feed. One is done and released another one we hope to have out tomorrow. So they recognize the problem and we are implementing what they are requesting of us.

In the end, you just need to take control of your own business and begin to work with additional firms.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing