Support Board

Date/Time: Sat, 11 May 2024 19:33:11 +0000

Post From: Sierra chart has become unresponsive please help

[2020-02-12 15:46:24] Link To Thread - Link To Post [Go To First Post]
Karl Fraser - Posts: 27
I have been with Sierra now for many years now & last evening I closed my charts down as I have always done. This morning I opened as them as usual but found the charts to be very unresponsive. The screens intermittently flicker but only in Sierra?. All other programs on my pc are fine & work correctly. Its has run smoothly with IQ feed for several years now & the data feed is fine ,it has been checked. I'm unable to properly drag the charts around, I can't operate the short cut menu & operate this properly?. When I go to save the charts it won't let me there is a big delay. I'm unable to type the day/date in the save as box etc. I've talked to IQ feed & even the co. who built my machine about how to resolve this, no joy.I do save the charts to a Dropbox file each evening, Sierra charts is on a lap top I have. I can open the files on the laptop from the Dropbox file from within Sierra. I don't seem to have any issues moving things around on the lap top with typing in from the short cut menu etc it seems ok. I know of a few others that are using Sierra & are reporting NO issues. You maybe thinking uninstall & start again?, but I have noticed that my charts saved in Dropbox has some details missing which isn't good so I'm reluctant to do that. please advise your help will be greatly appreciated as I have currently exhausted all other avenues before contacting you.