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Direct MessagesDate/Time: Sun, 19 May 2024 00:53:28 +0000
Post From: Toolbar, DOM, and Tabs button Freeze
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We think this users problem is now resolved. We did a remote assistance session. We found that the chart update intervals were very low , sub 50 ms for many charts causing a heavy load on the primary thread and apparently the Windows message queue is just simply overflowing and there are dropped messages and the user interface becomes nonresponsive. And apparently this also causes a problem with coordinates that the operating system passes to Sierra Chart event messages. They are simply wrong at times. The user will report back tomorrow and let us know if the change resolved the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-03 22:54:57
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