Support Board

Date/Time: Sun, 05 May 2024 15:35:49 +0000

Post From: Denali data feed delayed - AMP hasn't paid their bill

[2020-01-02 16:20:02] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
What do you mean by trading disabled? There were 5 out of approximately 100 users affected by the problem of the data feed not extending for January. We suspect this is due to a database query issue. We are looking into it. But your data feed has been reactivated. It is not due to insufficient funds. My Sierra account shows the Denali feed de-activated due to insufficient funds. Insufficient funds? Not sure where you saw that. There is no message which you would have seen like that. You should have also posted the issue here on this board instead of a ticket if you used a ticket. This was an issue strictly on our side affecting a handful of users. AMP is not responsible for it at all. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-02 16:24:54