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Date/Time: Sat, 04 May 2024 02:22:54 +0000



Post From: Amp Trading - Cash Index

[2019-12-09 20:48:16]
JYohan - Posts: 25
Tried $SPX again and same thing happened as other indices, historical data worked fine, got a black screen for intraday. I'm not getting delayed intraday or live intraday. I have been getting intraday just fine for mini's and micros. I also tried symbols $SP, SP, $SP500, $INX, SPX, SPY, $SPY. Message log pasted below:

Thanks for response,


Software version: 1997 64-bit | 2019-12-09 12:41:23.021
Enabled for: Advanced Features 2. | 2019-12-09 12:41:23.021
Enabled for: Sierra Chart Historical Data Service. | 2019-12-09 12:41:23.021
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-12-09 12:41:23.021
Current selected Data/Trading service: CQG WebAPI | 2019-12-09 12:41:23.021
Custom symbol settings values: enabled | 2019-12-09 12:41:23.021
Chart Update Interval: 10 | 2019-12-09 12:41:23.021
Intraday Data Storage Time Unit: 0 | 2019-12-09 12:41:23.021
Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-12-09 12:41:23.021
2019-12-09 12:41:23 Local computer time | 2019-12-09 12:41:23.021
2019-12-09 20:41:23 Local computer time in UTC | 2019-12-09 12:41:23.021
2019-12-09 12:41:23 Local computer time in SC Time Zone | 2019-12-09 12:41:23.021
2019-12-09 14:26:24 Server time in UTC | 2019-12-09 12:41:23.021
Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-12-09 12:41:23.021
Program path: E:\Program Files\SierraChart\ | 2019-12-09 12:41:23.021
Data Files path: E:\Program Files\SierraChart\Data\ | 2019-12-09 12:41:23.021
OS Version Number: 10.0 | 2019-12-09 12:41:23.021
Locale Setting: C | 2019-12-09 12:41:23.021
DLLs: CUSTstudy2_64.dll, CUSTstudy_64.dll, kiwi15_64.dll, Studies_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-12-09 12:41:23.022

$SPX 1 Sec #2 | Reloading chart. | 2019-12-09 12:41:34.718
$SPX 1 Sec #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: E:\Program Files\SierraChart\Data\$SPX.scid | 2019-12-09 12:41:34.783
$SPX 1 Min #4 | Reloading chart. | 2019-12-09 12:41:34.808
$SPX 1 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: E:\Program Files\SierraChart\Data\$SPX.scid | 2019-12-09 12:41:34.816
$SPX Daily #3 | Reloading chart. | 2019-12-09 12:41:35.369
Chart #3 has tagged chart #2 for full recalculation. Chartbook: W1000.Cht | 2019-12-09 12:41:35.475
Requesting market depth updates for: $SPX if supported. | 2019-12-09 12:41:37.181
Symbol Error - $SPX is unknown, unavailable, or improperly formatted. Symbol is invalid during SubscribeToSymbolDOM | 2019-12-09 12:41:37.181
$SPX Daily #3 | Reloading chart. | 2019-12-09 12:41:45.372
File >> Disconnect selected. | 2019-12-09 12:41:45.812
CQG WebAPI | Sending Web API Logoff message. | 2019-12-09 12:41:45.813
CQG WebSocket | WebSocket closed. | 2019-12-09 12:41:45.813
CQG WebAPI | WebSocket closed. | 2019-12-09 12:41:45.813
CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. | 2019-12-09 12:41:45.813
CQG WebAPI | Disconnected. | 2019-12-09 12:41:45.814
CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2019-12-09 12:41:45.873
CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-12-09 12:41:45.873
CQG WebSocket socket (1) | Socket gracefully closed by remote side. | 2019-12-09 12:41:45.936
CQG WebSocket socket (1) | Closed. | 2019-12-09 12:41:45.936

CQG WebAPI | Connecting to server api.cqg.com | 2019-12-09 12:41:50.473
CQG WebSocket | Connecting to WebSocket server. | 2019-12-09 12:41:50.473
CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2019-12-09 12:41:50.474
CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2019-12-09 12:41:50.474
CQG WebSocket | Opening WebSocket. | 2019-12-09 12:41:50.536
CQG WebSocket | Sending WebSocket handshake. | 2019-12-09 12:41:50.536
CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-12-09 12:41:50.792
CQG WebSocket | Server header | Connection: upgrade | 2019-12-09 12:41:50.792
CQG WebSocket | Server header | Sec-WebSocket-Accept: Jb6em7Gl6SEpdrpJCXPP9eg185k= | 2019-12-09 12:41:50.792
CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2019-12-09 12:41:50.792
CQG WebSocket | Server header | Upgrade: websocket | 2019-12-09 12:41:50.792
CQG WebSocket | Server header | | 2019-12-09 12:41:50.792
CQG WebSocket | Web socket state is now open. | 2019-12-09 12:41:50.792
CQG WebAPI | WebSocket connected. | 2019-12-09 12:41:50.792
CQG WebAPI | Sending market data logon message. | 2019-12-09 12:41:50.792
CQG WebAPI | Base Time: 2019-12-09T00:18:57. 2019-12-09 00:18:57 | 2019-12-09 12:41:50.977
CQG WebAPI | Logon successful. Session Token = Es/N33qe01P1AXkhZT2B14FLp/xqhop15wUelf+w8xYbbH6XxtKN3M6mLxqStoIp0BVH6tIYV+G | 2019-12-09 12:41:50.977
CQG WebAPI | Connected to data and trading server. | 2019-12-09 12:41:50.977
Triggering next historical data download in queue. | 2019-12-09 12:41:50.979
Triggering next historical data download in queue. | 2019-12-09 12:41:50.979
Triggering next historical data download in queue. | 2019-12-09 12:41:50.979
Triggering next historical data download in queue. | 2019-12-09 12:41:50.979
CQG WebAPI | Starting real-time market data updates for: NVTR. ID: 1 Service code: equities.us | 2019-12-09 12:41:50.980
CQG WebAPI | Sending symbol resolution request for NVTR. ID: 608278 | 2019-12-09 12:41:50.980
CQG WebAPI | Requesting security definition data for: NVTR. ID: 1 | 2019-12-09 12:41:50.980
CQG WebAPI | Starting real-time market data updates for: LCI. ID: 2 Service code: equities.us | 2019-12-09 12:41:50.981
CQG WebAPI | Sending symbol resolution request for LCI. ID: 608279 | 2019-12-09 12:41:50.981
CQG WebAPI | Requesting security definition data for: LCI. ID: 2 | 2019-12-09 12:41:50.981
CQG WebAPI | Starting real-time market data updates for: NTEC. ID: 3 Service code: equities.us | 2019-12-09 12:41:50.983
CQG WebAPI | Sending symbol resolution request for NTEC. ID: 608280 | 2019-12-09 12:41:50.983
CQG WebAPI | Requesting security definition data for: NTEC. ID: 3 | 2019-12-09 12:41:50.983
CQG WebAPI | Starting real-time market data updates for: AKTX. ID: 4 Service code: equities.us | 2019-12-09 12:41:50.984
CQG WebAPI | Sending symbol resolution request for AKTX. ID: 608281 | 2019-12-09 12:41:50.984
CQG WebAPI | Requesting security definition data for: AKTX. ID: 4 | 2019-12-09 12:41:50.984
CQG WebAPI | Starting real-time market data updates for: ABEO. ID: 5 Service code: equities.us | 2019-12-09 12:41:50.985
CQG WebAPI | Sending symbol resolution request for ABEO. ID: 608282 | 2019-12-09 12:41:50.985
CQG WebAPI | Requesting security definition data for: ABEO. ID: 5 | 2019-12-09 12:41:50.985
CQG WebAPI | Starting real-time market data updates for: ENDP. ID: 6 Service code: equities.us | 2019-12-09 12:41:50.986
CQG WebAPI | Sending symbol resolution request for ENDP. ID: 608283 | 2019-12-09 12:41:50.986
CQG WebAPI | Requesting security definition data for: ENDP. ID: 6 | 2019-12-09 12:41:50.986
CQG WebAPI | Sending Trade Accounts request message. | 2019-12-09 12:41:50.987
CQG WebAPI | Starting real-time market data updates for: $SPX. ID: 7 Service code: cboe.index | 2019-12-09 12:41:50.988
CQG WebAPI | Sending symbol resolution request for $SPX. ID: 608285 | 2019-12-09 12:41:50.988
CQG WebAPI | Requesting security definition data for: $SPX. ID: 7 | 2019-12-09 12:41:50.988
CQG WebAPI | Using primary service for historical data for $SPX | 2019-12-09 12:41:50.988
Added historical Intraday data request for $SPX to the queue. | 2019-12-09 12:41:50.988
Intraday data recording state for symbol $SPX is set to download 'Pending'. | 2019-12-09 12:41:50.988
Triggering next historical data download in queue. | 2019-12-09 12:41:50.988
Delaying start of download for $SPX | 2019-12-09 12:41:50.988
CQG WebAPI | Received symbol resolution report for symbol S.US.NVTR. Search Symbol: NVTR. Request ID: 608278. Contract ID: 1. | 2019-12-09 12:41:51.043
Symbol Error - NVTR is unknown, unavailable, or improperly formatted. Exact match not found for symbol NVTR | 2019-12-09 12:41:51.043
CQG WebAPI | Received symbol resolution report for symbol S.US.LCI. Search Symbol: LCI. Request ID: 608279. Contract ID: 2. | 2019-12-09 12:41:51.043
Symbol Error - LCI is unknown, unavailable, or improperly formatted. Exact match not found for symbol LCI | 2019-12-09 12:41:51.043
CQG WebAPI | Received symbol resolution report for symbol S.US.NTEC. Search Symbol: NTEC. Request ID: 608280. Contract ID: 3. | 2019-12-09 12:41:51.047
Symbol Error - NTEC is unknown, unavailable, or improperly formatted. Exact match not found for symbol NTEC | 2019-12-09 12:41:51.047
CQG WebAPI | Brokerage name: AMP. Account Name: 122218 | 2019-12-09 12:41:51.104
CQG WebAPI | Sending collateral subscribe request. | 2019-12-09 12:41:51.104
CQG WebAPI | Received symbol resolution report for symbol F.ND.AKTX20. Search Symbol: AKTX. Request ID: 608281. Contract ID: 4. | 2019-12-09 12:41:51.104
Symbol Error - AKTX is unknown, unavailable, or improperly formatted. Exact match not found for symbol AKTX | 2019-12-09 12:41:51.104
CQG WebAPI | Received symbol resolution report for symbol S.US.ABEO. Search Symbol: ABEO. Request ID: 608282. Contract ID: 5. | 2019-12-09 12:41:51.105
Symbol Error - ABEO is unknown, unavailable, or improperly formatted. Exact match not found for symbol ABEO | 2019-12-09 12:41:51.105
CQG WebAPI | Received symbol resolution report for symbol S.US.ENDP. Search Symbol: ENDP. Request ID: 608283. Contract ID: 6. | 2019-12-09 12:41:51.105
Symbol Error - ENDP is unknown, unavailable, or improperly formatted. Exact match not found for symbol ENDP | 2019-12-09 12:41:51.105
CQG WebAPI | Received message: Requested symbol was not found. | 2019-12-09 12:41:51.110
Symbol Error - $SPX is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2019-12-09 12:41:51.110
HD Request # 14 | Downloading Intraday chart data for $SPX to the file $SPX.scid. Service: cboe.index | 2019-12-09 12:41:51.746
HD Request # 14 | Download start date-time: 2019-12-04 12:41:51.000 | 2019-12-09 12:41:51.746
HD Request # 14 | Error downloading historical Intraday data for $SPX. The symbol is unknown to the server. | 2019-12-09 12:41:51.746
HD Request # 14 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for $SPX | 2019-12-09 12:41:51.746
HD Request # 14 | Completion time: 0s | 2019-12-09 12:41:51.747
HD Request # 14 | Intraday data download complete for $SPX. Unique request ID: 12 | 2019-12-09 12:41:51.747
Removed historical data download ID 12 | 2019-12-09 12:41:51.747
Real-time Intraday chart data file updates started for $SPX | 2019-12-09 12:41:51.747
Intraday chart data file opened for $SPX | 2019-12-09 12:41:51.747

Triggering next historical data download in queue. | 2019-12-09 12:41:51.747
CQG WebAPI | Sending positions subscribe request. RequestID: 608287 | 2019-12-09 12:41:55.978
CQG WebAPI | Sending orders subscribe request. RequestID=608288 | 2019-12-09 12:41:55.978
Requesting market depth updates for: $SPX if supported. | 2019-12-09 12:41:55.978
Symbol Error - $SPX is unknown, unavailable, or improperly formatted. Symbol is invalid during SubscribeToSymbolDOM | 2019-12-09 12:41:55.978