Support Board

Date/Time: Sat, 04 May 2024 10:04:43 +0000

Post From: BMF data problem.

[2019-11-14 12:15:02] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have resolved this and we have sent the following message to Barchart in regards to this: This problem is happening again yesterday and today. Please take care of this issue. We have some additional details. At this time, the data feed stopped providing any messages including heartbeats: The data feed was lost. There was no activity for at least 10.0 minutes. \| 2019-11-13 23:42:48.108 Connection to the external service has been lost. \| 2019-11-13 23:42:48.108 After we reconnected, there were only 169 symbols on the feed and the new symbols were not delivered on the incremental feed. Please monitor for this. This is causing users trouble every morning now. Until Barchart gets the issue resolved we have implemented a temporary patch. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-14 12:20:30