Home >> Support Board

Support Board

Date/Time: Thu, 16 May 2024 04:21:33 +0000

How to Post a Message for Support

Post From: I can't connect to Sierra

[2019-10-28 18:08:28] Link To Thread - Link To Post [Go To First Post]
User864956 - Posts: 9
Software version: 1941 32-bit \| 2019-10-28 13:26:23.728 Usage end date: 2019-10-31 \| 2019-10-28 13:26:23.728 Enabled for: Advanced Features. \| 2019-10-28 13:26:23.728 Enabled for: Advanced Features 2. \| 2019-10-28 13:26:23.728 Enabled for: Sierra Chart Historical Data Service. \| 2019-10-28 13:26:23.728 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-10-28 13:26:23.728 Current selected Data/Trading service: GAIN Capital/OEC \| 2019-10-28 13:26:23.728 Custom symbol settings values: enabled \| 2019-10-28 13:26:23.728 Chart Update Interval: 500 \| 2019-10-28 13:26:23.728 Intraday Data Storage Time Unit: 0 \| 2019-10-28 13:26:23.728 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2019-10-28 13:26:23.728 2019-10-28 19:26:23 Local computer time \| 2019-10-28 13:26:23.728 2019-10-28 17:26:23 Local computer time in UTC \| 2019-10-28 13:26:23.728 2019-10-28 13:26:23 Local computer time in SC Time Zone \| 2019-10-28 13:26:23.728 2019-10-28 16:06:29 Server time in UTC \| 2019-10-28 13:26:23.728 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2019-10-28 13:26:23.728 Program path: C:\SierraChart\ \| 2019-10-28 13:26:23.728 Data Files path: C:\SierraChart\Data\ \| 2019-10-28 13:26:23.728 OS Version Number: 10.0 \| 2019-10-28 13:26:23.729 Locale Setting: C \| 2019-10-28 13:26:23.729 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2019-10-28 13:26:23.731 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2019-10-28 14:03:59.176 GAIN Capital FIX Trading socket (1) \| Creating socket. Using TLS 1.2. \| 2019-10-28 14:03:59.265 GAIN Capital FIX Trading socket (1) \| Connecting to IP: 67.23.52.47. \| 2019-10-28 14:03:59.265 GAIN Capital FIX Trading \| Sending the Logon message. LocalCompID=LHarazi \| 2019-10-28 14:03:59.629 GAIN Capital FIX Trading socket (1) \| Socket gracefully closed by remote side. \| 2019-10-28 14:04:00.187 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2019-10-28 14:04:00.187 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2019-10-28 14:04:00.187 Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-10-28 14:04:00.187 GAIN Capital/OEC \| Disconnected from the trading server. \| 2019-10-28 14:04:00.187 GAIN Capital FIX Trading socket (1) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2019-10-28 14:04:00.187 GAIN Capital FIX Trading socket (1) \| Closed. \| 2019-10-28 14:04:00.187 GAIN Capital/OEC \| Disconnected. \| 2019-10-28 14:04:00.191 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-10-28 14:04:00.191 GAIN Capital/OEC \| Connecting to trading server prod.gainfutures.com. Port: 9400. \| 2019-10-28 14:06:00.193 GAIN Capital FIX Trading socket (1) \| Creating socket. Using TLS 1.2. \| 2019-10-28 14:06:00.289 GAIN Capital FIX Trading socket (1) \| Connecting to IP: 64.94.37.222. \| 2019-10-28 14:06:00.290 GAIN Capital FIX Trading \| Sending the Logon message. LocalCompID=LHarazi \| 2019-10-28 14:06:00.671 GAIN Capital FIX Trading socket (1) \| Socket gracefully closed by remote side. \| 2019-10-28 14:06:01.215 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. \| 2019-10-28 14:06:01.215 GAIN Capital FIX Trading socket (1) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2019-10-28 14:06:01.215 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2019-10-28 14:06:01.215 Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-10-28 14:06:01.216 GAIN Capital FIX Trading socket (1) \| Closed. \| 2019-10-28 14:06:01.216 GAIN Capital/OEC \| Disconnected from the trading server. \| 2019-10-28 14:06:01.216 GAIN Capital/OEC \| Disconnected. \| 2019-10-28 14:06:01.227 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-10-28 14:06:01.227 Date Time Of Last Edit: 2019-10-29 06:56:35