Support Board

Date/Time: Wed, 01 May 2024 17:53:26 +0000

Post From: What the hell just happened with L1 and L2 data??

[2019-10-16 19:31:49] Link To Thread - Link To Post [Go To First Post]
bfreis - Posts: 19
Thanks for the reply. The issue seems to have resolved itself. The data problems lasted for about 3 minutes. All the charts/DOMs/QuoteBoards stopped updating. I checked my internet connection, no issues - I always have a ping to my router and to a few external servers, to ensure that my connection is not the problem. I also checked Netflix's fast.com service to see if I could be having bandwidth issues, but it wasn't the problem either. My connection to everything other than the data feed was fine. I tried to disconnect and reconnect a few times, no success. I mean, it would show as connected, but data wouldn't come. Eventually, while I was connected, it started showing L1 data, but no L2 data on my DOMs. It displayed the "downloading historical data" message, probably to download the data it missed while it wasn't connected, but couldn't download historical data. It seemed like at this point, L1 was restored, but L2 and historical were still failing. Eventually, and without any more intervention on my part (i.e., no new disconnect/reconnect cycles from me), L2 started showing again, and eventually the charts populated the missing data. Very weird. I think this was the first big instability I had since the switch to Denali. Please let me know if you folks identify an issue with Denali, I'd probably want to switch to another data source if Denali is the problem. Thanks