Support Board

Date/Time: Mon, 29 Apr 2024 12:33:54 +0000

Post From: Service disconnects and reconnects

[2019-10-15 18:58:50] Link To Thread - Link To Post [Go To First Post]
User98657 - Posts: 304
I currently use SC with the SC Data Service. My orders are routing through CQG. I'm routinely getting several service Disconnects and Reconnects throughout the day. I've had seven (7) so far today as of 1:50 pm Central. It's not unusual to see a dozen or more. I would like to figure out if this is the SC Data Service disconnecting and reconnecting, or is it CQG's server causing the issue. it usually reconnects very quickly, these are not long-term outages. i've done a good deal of trouble shooting with my ISP, it is not an internet interruption at all. I've also verified that by being live on line with other services and seeing no interruption to their service while my platform disconnects and reconnects. I'm not sure i can say it happens "every day", but it certainly happens most days. Reading the message log i do see references to "Triggering next historical data download in queue." and further down "HD Request #94" If you could point me in a direction to help find out what's causing it i would appreciate it.