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Direct MessagesDate/Time: Mon, 29 Apr 2024 00:52:30 +0000
Post From: Cannot cancel a not working pending order
| [2019-10-08 11:33:36] |
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The origin of this issue is an issue on the TT side. It looks as though this order is identified by more than one Order ID which in itself is not making sense. We want you to reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After that we want you to try canceling the order three times, so we can locate it more easily. Let us know when that is done. And cancel it by selecting the order in Trade >> Trade Orders Window and canceling it through that interface. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-08 11:33:55
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